Frequently Asked Questions

Do I need a Username and Password Prior to Registering?

No. New SHCA registrants will be asked to set up an account as part of the registration process. 

If you have previously signed up / registered:

• You will not need to know your membership number to register for courses. You will simply need to login using your email address and password.  
• If you have forgotten your password, please click here.  Membership fees are non-refundable. 
• Please contact us for further details if you need assistance.
• Please confirm that your information is correct when signing up again.

• Please use your cell phone contact information when possible.  If we need to move a class due a conflict in rentals, this is the easiest way for us to contact you.

• Once registration opens, you will first select the classes you wish to register in and press the CHECKOUT button.
• As a new member you will be asked to enter your name, email address, and a password of your choice.
• In the future you will use your email address and chosen password to login again.
• If you are having troubles signing in as a new member:
  1. Make sure that your e-mail address matches in both boxes and that your password is at LEAST 6 characters long. 
  2. Also, make sure you have not already registered with your email address previously.  To test if you have already registered, try entering in your email address and password that you had chosen (or click on forgot password).

Do I need to remember my membership number?

• You will not need to know your membership number to register for courses. You will simply need to login using your email address and password.  
• If you are a new member, your membership number will be automatically generated with your registration purchase.

When will I need to renew my membership?

• Memberships are valid from the start of fall registration (mid August) to mid August the following year. 
• Your membership number will be valid for all family members registering in your household.
• Your membership will be automatically renewed once a year beginning in mid August ($10.00 annual fee) as part of the registration process (regardless of what month you purchased the membership).
• If you have a membership from another City Community Association, the SHCA honors this. You will need to indicate where you hold another membership from when registering. 
• If you have a membership renewal issue, please email us with detailed information about the problem.

What if I want to sign up more than one family member per program?

You can sign all members of your family up for programs on your account. First, add the programs to your shopping cart, then, change the quantity to the number of family members that you want to register for the program. Make sure to click "Update Quantities" on your shopping cart or the new quantity may not be saved. Later on, you'll be able to assign them to the program.

Do I need to specify birth date information?

It is very important for the instructors to have birth date information so please ensure all participant birth dates are entered correctly.

Do I use cell/mobile phone or home phone contact information?

When registering please enter the primary adult's cell/mobile number in the contact telephone field for the first person listed in the Individual, Parent or Guardian Member Details section.  If no cell phone contact information is inputted in the correct space, you will miss out on the last-minute cancellation information through text.  Emails are sent out as well, but in the case of a last-minute change, texting works the best.